Privacy Policy
Last updated: 24th June 2025.
At Heaps Good Collectables, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following types of personal information when you interact with our website or marketing platforms:
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Name
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Email address
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Shipping and billing address
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Phone number
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Payment details (via secure third-party gateways)
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Order history
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Website usage data (via cookies and analytics tools)
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Device or location data (if enabled)
2. How We Collect Your Information
We collect personal information through:
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Online orders and checkout pages
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Contact forms
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Account registrations
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Email and SMS marketing opt-ins
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Website cookies and tracking pixels (e.g. Google Analytics, Meta Pixel)
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Location-based services (if enabled by the user)
3. Why We Collect Your Information
We collect your information to:
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Process and fulfil orders
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Provide customer support
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Improve our website and user experience
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Send order updates, abandoned cart reminders, and promotional offers via email and SMS (with your consent)
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Deliver location-relevant experiences or services (only if location tracking is enabled)
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Meet our legal and taxation obligations
4. SMS Marketing and Abandoned Cart Tracking
If you opt in to SMS communications, we may send you messages including order updates, exclusive offers, and cart reminders.
Our website uses cookies to help keep track of items you place in your cart — including when you have abandoned your cart. This information is used to determine when we may send a reminder messages via SMS. You can manage your cookie preferences through your browser settings.
5. How We Share Your Information
We may share your personal information with trusted service providers to help operate our business, such as:
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Payment processors (e.g. Stripe, PayPal)
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Shipping partners (e.g. Australia Post)
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Marketing services (e.g. Klaviyo, Meta/Facebook Ads)
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IT and website support providers
We require all partners to comply with privacy and security obligations.
We do not sell or share SMS opt-in data or consent with any third parties.
6. Overseas Disclosure
Some of our service providers may be located overseas. If personal data is transferred outside of Australia, we ensure it is protected in line with Australian privacy law.
7. Security of Your Information
We take all reasonable steps to safeguard your personal data from misuse, loss, or unauthorised access. While we implement secure practices, no method of transmission is completely secure.
8. Your Rights
You have the right to:
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Access the personal data we hold about you
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Correct inaccurate information
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Opt out of marketing communications at any time
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Request deletion of your personal data where legally permissible
To make a request, please contact us directly (details below).
9. Cookies & Website Tracking
We use cookies and similar technologies to enhance your browsing experience and support our marketing programs. These tools may track cart activity, page visits, and usage patterns.
You may manage or disable cookies in your browser settings.
10. Location-Based Services
If you enable location services while browsing our website, we may use your location to provide tailored content, display region-specific information, or offer localised services. Location data is only collected with your consent and is not used for ongoing tracking without permission.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top. We recommend reviewing this policy regularly to stay informed.
12. Contact Us
If you have questions about this Privacy Policy or how we manage your data, contact:
Heaps Good Collectables
Email: info@heapsgoodcollectables.com
Website: https://heapsgoodcollectables.com